PLACING AN ORDER
Orders can be placed on-line via my website, Facebook page, in person or over the phone. A 50% non-refundable deposit is required at the point of ordering unless agreed with us.
If an order is placed within 72 hours of the requested delivery date payment in full is required.
You will be provided with an order confirmation with an order number and a payment receipt. If ordering on-line, check your junk mail folder as confirmations may be redirected there by your security software. Please check your copy of the order carefully and let us know if any items are incorrect.
Due to the number of orders received by Freedom Bakes UK it is especially important to check you have selected the correct time/date for collection / delivery. Freedom Bakes UK cannot accept responsibility for errors made during the ordering process by the customer.
Orders require a minimum of 1 weeks notice. Bespoke designs or large orders require a minimum of 2 weeks. The earliest possible fulfilment time is always offered when placing an online order.
CHANGES TO ORDERS
Alterations to orders may be requested but cannot be guaranteed. No amendments or additions can be made with 72 hours of order fulfilment. Any alternations or amendments may incur an additional charge. Please note any changes will not be guaranteed until an email confirmation has been received.
COLLECTING AN ORDER
If you have arranged to collect from Freedom Bakes UK, the cake will be available within the time-slot agreed. If for some reason you are unable to collect on the day specified, please contact Freedom Bakes UK as soon as possible. We will hold the cake for you until the end of its shelf-life, when it will be discarded. Once a cake has been accepted, it is the customer’s responsibility to safely transport to its destination.
DELIVERY OF AN ORDER
Where delivery is requested, it is the customers responsibility to ensure a complete and correct address is supplied, along with a correct phone number for contact. It is also the customer’s responsibility that there is someone to accept the delivery at the address. Freedom Bakes UK cannot accept responsibility for late or missing deliveries due to insufficient or incorrect information supplied, or because there is no-one to accept delivery.
Freedom Bakes UK cakes are hand-made, using fresh ingredients. Therefore there may be slight variations in appearance from those shown in our publicity material. We reserve the right to replace unavailable components with those of equal or better quality. Ribbon colour as shown is illustrative only – if a specific colour is required this must be requested at the time of ordering.
On collection or delivery you will be asked to check the appearance of the cake. Please take the time to inspect the order, as Freedom Bakes UK cannot take any responsibility for visible errors not identified at this point.
Freedom Bakes UK will make every effort to fulfil you order correctly. In the unlikely event that this does not occur, please note Freedom Bakes UK does not accept any responsibility for consequential costs incurred due to errors made with products supplied or delivered. This does not affect your statutory rights.
In the event of cancellations Freedom Bakes UK reserve the right to retain the 50% deposit.
In the event of cancellations within 72 hours of collection or delivery, Freedom Bakes UK reserves the right to retain the total value of the order to cover costs.
Please note if you place an order for collection or delivery within 72 hours you are ordering it in a non-cancellation period. Therefore, Freedom Bakes UK reserves the right to retain the total value of the order to cover costs.
For more details please contact Nicola Southworth (Owner & Director of Freedom Bakes UK) email@example.com
Freedom Bakes UK reserve the right to make price changes without prior notice, but guarantee that no price increase will apply to any confirmed paid orders made by a customer for collection on a date after which a price increase has been made.
We work hard at Freedom Bakes UK to ensure your complete satisfaction with our products.
If you are not entirely satisfied with your purchase or the standard of our service please contact Nicola Southworth via email - firstname.lastname@example.org
We will endeavour to give all complaints our urgent attention. Your complaint will be acknowledged within 5 working days and we will endeavour to resolve the matter within 15 working days.